How can we help?
Shipping
I'd like express shipping, do you offer this?
All of our parcels are sent on a 48 hour service with our couriers you will be sent full tracking information to the email used when you checked out.
Do you ship overseas?
Since Brexit we have not started shipping internationally. However, we have a store on Trouva where we can. So long story short yes! Find our Trouva store here: https://www.trouva.com/boutiques/acorn-and-pip-in-hd75an
I don’t have the option for free shipping but my order is over £60.
We have some exceptions to our free delivery offer. Exempt postcodes are: AB31 - AB38 AB40 - AB56 IV1 - IV28 IV30 - IV32 IV30 - IV36 IV52 - IV54 IV63 KW1 - KW14 PA21 - PA38 PH4 - PH41 PH49 - PH50 BT. HS IV41 - IV49 IV51, 55 & 56 KA27 - KA28 KW15 - KW17 PA20 PA41 - PA49 PA60 - PA78 PH42 - PH44 ZE Isle of Man (IM) Channel Islands.
Do you ship to my country?
International shipping is on hold for the time being due to postal disruptions worldwide.
Could I collect my items from you instead of paying for shipping?
Of course! Just select the Local Collection option at checkout. You will receive our standard dispatch email when your item is ready to collect.
Products
The product I’d like to buy is out of stock, what should I do?
Please sign up to our stock notifications and as soon as it comes back in stock, you'll be the first to know!
Do you have everything available in your bricks and mortar shop?
We try to have a full range available in our shop but at times we can't have every item available in store. If you are looking for an exact item, please let us know beforehand and we will make sure it's in store for you. We are unable to sell Maileg in our store but you can click and collect.
I have purchased a pre-order product, what does this mean?
For some items we offer them on pre-order but the estimated due in date may vary as we are reliant on the brand, international shipping partners, customs and the boarder to run smoothly to enable the product to be available on time. Whilst this is always possible, changes may occur in our estimated delivery times.
How safe are the toys you sell?
All the toys that we sell are tested to EN71 and CE standards. We are very picky about the toys we stock and ensure that they comply with EN71 and CE standards. You can read more about these standards here.
Returns
If I need to return an item, what should I do?
Please have a look at our return section for full details on how to return an item. We have tried to make it as fuss-free as possible but please let us know how we can help if you are having any issues.
