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FAQs

The product I’d like to buy is out of stock, what should I do?

Please drop us a line on our Contact Us page and let us know what product you are looking for. We will do everything we can to get it in for you.

Do you ship to my country?

We ship worldwide but if in doubt, contact us through the website or email us at hello@acornandpip.com to discuss the best way to get your products to you.

I live in Manchester, could I collect my items from you instead of paying for shipping?

Of course! Just select the Free Local Pick Up option at checkout.

How safe are the toys you sell?

All the toys that we sell are tested to EN71 and CE standards. We are very picky about the toys we stock and ensure that they comply with EN71 and CE standards. You can read more about these standards here.

If I need to return an item, what should I do?

Please have a look at our return section for full details on how to return or exchange an item. We have tried to make it as fuss-free as possible but please let us know how we can help if you are having any issues.

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